MFSW Causing Ordering Problems

Adam Feb 5th, 2007 Link

Only affected 40 or so orders..? seems like more when reading NAM.

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Craig Feb 5th, 2007 Link

According to MINI there are 2 accessory multi-function steering wheels for the R56. PN 32 30 2 751 500 (Sport M/F leather) and PN 32 30 2 751 728 (Sport M/F Wood). Unless these accessory wheels are delayed availability why can’t they be installed on the problem MINIs?

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Brendan Feb 5th, 2007 Link

Yep… I reordered my car as a result of this mistake. I will now however be getting 17″ wheels (thanks gabe) and the audio package. So I guess it worked out for the best. But I hope miniusa gives us some freebies for having to wait longer. Maybe free floor mats?

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robble Feb 5th, 2007 Link

On NAM the official count is 17 as of right now. only those who ordered the MFSW as an ala cart order are affected. not those who ordered the premium package.

Unless these accessory wheels are delayed availability why can’t they be installed on the problem MINIs?

answer

There is not an option at this time to retrofit those cars without MFSW due to changes in the wiring harness for the stereo, Bluetooth and cruise control.

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Craig Feb 5th, 2007 Link

There is not an option at this time to retrofit those cars without MFSW due to changes in the wiring harness for the stereo, Bluetooth and cruise control.

I took this to mean that the sport multifunction steering wheel from the R50, R52, R53 could not be retrofitted to the R56. The MINI accessory guide lists this wheel as PN 32 30 6 762 457. This is NOT the same part number I listed in my previous post.

So if this new part is for the R56 as it’s billed, the wiring harness will not be an issue. As I said before there must be some other issue.

For example, if the accessory wheel is available but the wiring harness for MFSW isn’t present unless specced, then retrofit is not an option or prohibitively expensive.

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RandyBMC Feb 5th, 2007 Link

Thanks for your help Gabe, as one of the owners affected.

Randy

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Venus Feb 5th, 2007 Link

Thanks Gabe for this much awaited info. I agree with the folks on NAM that some compensation/discount is in order for folks who will have to wait even longer now to get their Minis due to re-ordering.

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Suzie Feb 5th, 2007 Link

Thus happened to my Mini too :(

After talking to my MA & ASK MINI rep, – it doesn’t sound like retrofitting is going to be possible or practical. So, looks like everyone effected will either have the option of taking the car without the MFSW (and no cruise control) or re-order. Re-ordering will probably add 6 week to our wait.

I totally agree with Venus – compensation or discount is deserved. And how do you really put a dollar value on making someone wait 6 extra weeks for their Mini.

I guess we will find out if Mini will do the right thing in this situation by compensation those affected or not. I believe in the past they have compensated folks whose convertible orders were delayed due to a VIN # mixup. I found the following compensation on NAM which seems quite reasonable:

1) 4th year of schedule maintenance free 2) Free wind deflector 3) $250 in mini bucks???

Here is a link to lots of good info on this issue:

http://www.northamericanmotoring.com/forums/showthread.php?t=91071

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Gabe Feb 5th, 2007 Link

I’m curious as to why the last commenter has been been posting multiple times (including the previous two comments here) under different names in regard to this issue? We all understand you’re concerned but please don’t spam the site.

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Neil Feb 5th, 2007 Link

Ouch.

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Freud Feb 5th, 2007 Link

I had to re-order today due to this issue. Let’s see what Mini does to make it up to me as I’ll have to wait till end of March now before I get my R56.

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O(=^=)O Capn Feb 5th, 2007 Link

rotflmao

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Ryephile Feb 5th, 2007 Link

Thank you Gabe for your help! I’m a bit taken aback that I’m one-of-forty affected. I certainly thought the problem was much bigger scale than it seems to have been. Are there that few people ordering R56 right now? It doesn’t seem there are any waiting lists per se at the dealerships yet.

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lavardera Feb 5th, 2007 Link

40 cars does not sound like that many, which makes me wonder if they will really make the effort for a fix for such a number of cars. But if they were not trying to make a fix work, well then they would have encouraged everybody to re-order already, with whatever compensation they decided they were willing to offer. So its not over everybody, not till the fat lady sings.

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seb Feb 6th, 2007 Link

If I were waiting on my new custom ordered 07 MINI, and somebody offered me $1000.00 to pass on my car and reorder another one … I’d laugh. Floor mats? …. well, that would just make me mad. Which is to say, I think MINI should consider 1K MINI bucks as a MINIMUM peace offering. Companies seldom realize their greatest opportunity to thoroughly impress a customer … is right after they have accidentally disserviced them.

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Freud Feb 6th, 2007 Link

I TOTALLY agree with SEB. Floor Mats for a 4-6 week additional wait? Shameful if customers will accept that. My dealer was throwing in free mats anyway. 1K sounds more reasonable. Suzie has posted up what Mini offered to customers in the past whose orders were delayed and that seems to be a reasonable thing to doo too.

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Motoring Advisor Feb 6th, 2007 Link

Did the customers here not verify their specs once the order was made? How did the dealer handle this with you? I’m curious…

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YuccaPatrol Feb 6th, 2007 Link

I’d stick MINI with their mistake and re-order. No cruise control would really bug me.

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Freud Feb 7th, 2007 Link

It appears that Mini is refusing to take responsibility for this. Mini has started telling customers that neither are they going to be able to retrofit the MFSW, not give any compensation for making them wait longer for the next order. How rude and irresponsible of Mini to do so.

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Zac Feb 7th, 2007 Link

I got an email from Mini a few minutes back saying they are still looking into the possibility of retrofitting of compensation for delay. It appears that different folks are being given different answers. It will be nice if Mini just comes out and says that “Sorry for your pain. We won’t charge you for the Multifunction Steering Wheel to make it up to you.” and everyone will be happy I think.

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robble Feb 8th, 2007 Link

I’m curious as to why the last commenter has been been posting multiple times (including the previous two comments here) under different names in regard to this issue? We all understand you’re concerned but please don’t spam the site.

incredible.. the same person created FIVE screen names on NAM to complain and two names on MINI2 also.

There is a problem that needs to be solved but intentionally “flanning the flames” doesn’t help anything.

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robble Feb 8th, 2007 Link

Freud Feb 5th, 2007 Link I had to re-order today due to this issue. Let’s see what Mini does to make it up to me as I’ll have to wait till end of March now before I get my R56.

same day and time frame as The guy who made five screen names on nam.

Freud Feb 6th, 2007 Link I TOTALLY agree with SEB

Suzie Feb 5th, 2007 Link I totally agree with Venus

Freud Feb 6th, 2007 Link Suzie has posted up what…

note venus and suzie were the the two gabe pointed out as a spammer.

Seems someone is still up to the same games. I noticed a couple other posts that seemed suspicious but I’ll give a benefit of the doubt till Gabe checks IP addys etc. The writing style is quite similar and this person is found of quoting themselves and agreeing with themselves on things MINI should do to make up for it..

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Oh Waily, Waily... - MINI2 Feb 25th, 2007 Link

[...] Quote: Originally Posted by SPClark (original) Any new S owners out there have this problem too? Dealer rep – fresh back from an Arizona MINI Get Acquainted program – said there’d been rumors this was happening. Motoringfile.com – 5th Feb 2007 [...]

spclark Feb 26th, 2007 Link

Sorry I missed seeing this thread earlier; I’m the guy from MINI2 who’s R56 arrived late last week in Illinois, only to be found lacking the MF wheel I’d ordered for it back in early January.

Crivens!!

Now it’s another 6+ weeks ’till my reordered S arrives. Small comfort the dealer gave me the MF wheel option for free on the reorder, but at least I’ll have what I ordered when it finally arrives.

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CHRIS Mar 5th, 2007 Link

ON 2007 MINI COOPER WHEN USING THE CRUISE CONTROL IT ALL THE SUDDEN SLAMS ON THE BRAKES AND SLOWS DOWN. HAVE YOU HEARD OF THIS YET?

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DB Mar 6th, 2007 Link

You should definitely get your MINI into the dealer and have it looked at if that is the problem. Until then, I would also recommend not using the cruise control.

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