MINI’s Quality Problems Not an Issue?
Sections: Quality Jul 8th, 2009 42 Comments
It’s something we’ve been wondering for years. Is MINI immune to quality control issues? I’d say yes and no. The recent quality issues I speak of are the much publicized results of the recent JD Power survey where MINI came in last (with authority I might add). I think there are two reasons that these results don’t impact MINI as much as other cars. As mentioned in a recent New York Times piece, much of the complaints new owners have revolve around the complex (and at first maddening) interface controls of the climate, sound and car control systems. We can just imagine the confusion most consumers have getting into a new MINI for the first time coming from such appliance like cars as a Camry or Civic. While the interface may not be ideal (we’d call it less than ideal) it is something that people get use to. So a fault, yes. A quality control issue? Not in our book. This is the first problem with the survey and a larger problem with how JD Power conducts the tests themselves. continued →
