We start by answering some questions sent in via email from what I think is our only Zune listener. He asked about the MCAW Auto-Up circuit, the Aux Port adapter and Euro Parcel shelf. Of course, if you use any of these, please feel free to share your experiences with them in the comments below! There is a website too that lists all of the recalls for BMW and MINI. I have lost the address but I will hunt through my history and try to find it. You should also be able to get that from your Service Advisor, bribing tips included.
Oh yea, Randy Webb. Takes a break from flying to sit in on the news with us tonight. We do go long but we spent a lot of time on the news with the new R56 pictures posted this week and we spent some time talking about the upcoming release of the BMW 1 Series in the US.
Be sure to check in tomorrow when we actually get to ask Randy where he has been, what’s going on with Webb Motorsports and what’s coming up in the future. You are going to want to check this out for sure!
good show. On the issue of BMW getting people in the door to drive the car but not buying one I’d say they need to look at their dealerships and how they treat their customers. I was insulted terribly by the manager of a BMW dealership several years ago and vowed right then and there that I would never buy one of their cars. Prior to that I was ignored totally at two other dealerships who I guess assumed I wasn’t worthy to have one of their cars. So, while the status seekers who drive their cars may have given the brand a snooty image, the dealerships themselves perpetuate that image and I think their lack of decent customer service attitude likely costs them as many sales as anything. Go to an Infiniti dealer and they treat you like royalty. I assume Lexus is the same.
I can’t possibly be the <strong>only</strong> ZUNE listener out there. Someone back me up on this…
good show. On the issue of BMW getting people in the door to drive the car but not buying one I’d say they need to look at their dealerships and how they treat their customers. I was insulted terribly by the manager of a BMW dealership several years ago and vowed right then and there that I would never buy one of their cars. Prior to that I was ignored totally at two other dealerships who I guess assumed I wasn’t worthy to have one of their cars. So, while the status seekers who drive their cars may have given the brand a snooty image, the dealerships themselves perpetuate that image and I think their lack of decent customer service attitude likely costs them as many sales as anything. Go to an Infiniti dealer and they treat you like royalty. I assume Lexus is the same.