Dension ICE-Link Plus Issues

Sections: DIY | MF Feature Jan 23rd, 2005 119 Comments

As some of you may know Dension has been having a few issues with its latest release, the ICE-Link Plus. The new connector is meant to build on the success off the original ICE>Link (reviewed last spring) while including the functionality of the official iPod connector. However the biggest addition was to be the display of ID3 tags on the head unit.

That addition was to be available when a new version of the connectors software was released around the first of the year. While it still seems that ID3 tags should be available with the software upgrade it now appears they will only work on 2005 head units. Here’s a bit more from Tom and Dension:

“The ice>Link Plus will indeed display ID3v2 tags when the proper firmware is released. What we are finding out is that the pre-2005 will need more development – this does not say this will never be available.

An official statement is that we are looking into the situation at this time, and will release a firmware flash as soon as the ID3v2 text hurdle [on pre MY2005 Minis] is crossed.

Hopefully that clears up some of the confusion some have had with this feature. Initially we reported that ID3 tags would be available on all MINI models since that’s what Dension was reporting. Obviously that isn’t the case at this point.

The other issue with the ICE-Link Plus has been software conflicts due to the ICE-Link firmware. Previous ICE-Links have been relatively trouble free and typically much loved. Personally I’ve had the first version in my MINI for almost a year now and have enjoyed using it. However this new version has been beset with issues that have some users asking for refunds and others asking where to get the latest firmware. That said, it seems that things are starting to work as planed with the release of the last few version of the ICE-Link Plus firmware. Here are a couple of comments from the previous story we ran a few months ago about the ICE-Link Plus that illustrate some of the most reactions to the latest firmware:

I loaded 2.04 last night, no problems so far, course I didn’t really have any problems with 2.01. Just waiting for the IDv3 tag implementation now. – Jim

I just upgrade to Firmware 2.04 and everything seems to work as expected. But I’ve had surprises with the latest firmware upgrade a few days/jours after installation. So I’ll post some comments tomorrow after a full day of use. If you don’t hear from me anymore, that’s probably because my car has burned ;-) – Gregoire

This morning, I installed the latest update 2.05 (it can be found here). I have a 2005 mini-S convertible with H-K stereo. So far, it’s fixed all my problems, in particular with the “hot swap.” I’ve been able to turn the car on/off without my Ipod hooked up, and no problems (so far!) with turn signals and other electrical. – Susan

Firmware 2.04 works on my 2004 MCS with HK. No trouble so far after 24 hours of use. I’m happy after all the troubles I’ve had with previous Firmware. – Gregoire de Streel

For more comments from owners (and a few nightmare experiences with the initial firmware) check out all 149 comments to our original story here: Dension Introduces the ICE-Link Plus.

So it would seem things are almost back to normal with this latest version of the ICE-Link. We were planning on reviewing the ICE-Link Plus this month but we’ve decided to wait until ID3 tag support is implemented to give the product a chance to show-off all of it’s features. Until then we at MotoringFile think it’s important that a potential ICE-Link owner fully understands the situation and the previous issues. While we would still recommend the ICE-Link based on our experience with the first version, it’s important to make sure that you have the latest firmware on your iPod ready to be loaded before use.

The ICE-Link Plus is still the most integrated iPod solution available for the MINI. The Monster iCruze and the official BMW/MINI adapter don’t come close to the functionality or simplcity of the ICE-Link Plus. So while there are other options out there it’s still our opinion that the ICE-Link Plus is the best.

For those curious, you can download the latest Ice-Link Plus firmware here.

Written By: Gabe

Blue Brummie

Dumb question. I purchased the original Ice-Link last April. Can I upgrade to Ice-Link Plus ??

BB
http://www.speed-detectors.co.uk Richard Walker

If anyone wants to know more about the Dension ICE Link plus please visit our compatibility page:

Dension ICE-Link Plus

Or call us for a chat, all advise is FREE and you don’t buy anything:

:-)
William Stapel

Just had the icelinkplus installed with a Becker Traffic pro Bluetooth Radio( supporting Silverstone 7860 changer) The radio doesn’t recognise the ipod. after long trouble shooting upgrading the firmware reseting everything and so on i just got the following email from Dension “according the Dutch import office of Dension this radio doesn’t work with the icelink-plus”

is this correct?
John Pritt

Following on from William’s comment, I have an ealier version of the Becker (in fact, I have the JVC version, KD-NX1RB) and a 3G iPod. I received my ICE Link plus last week (version 2.05 pre-installed). According to the Dension.com website, “Models compatible with the Becker Silverstone 7860 CD changer. This includes DTM, Mexico, Mexico Pro, Monza, Traffic Pro, Traffic Pro High Speed and Online Pro as well as selected manufacturer-branded head units used in Aston Martin, Ferrari, Maserati and pre-2003 Porsche.” I installled, the IceLink, reset the iPod and the head unit. If I choose the AUX IN setting, I can (just about) hear the iPod, but have to turn the volume right up to max. If I choose the CD setting, the iPod isn’t recognised. Worse: I can’t control the iPod from the head unit. Which means I can’t even choose the iPod gui controls. Since the Dension overrides the iPod controls, the only way to select the iPod gui is to push the CD6 button — which of course isn’t showing up on my display, since it doesn’t recognise the iPod or ICE Link as a CD! I’ve opened a ticket with Dension and am patiently waiting for a response. Any ideas anyone?
http://www.digitalcreation.org James Gleason

Do you know what’s funny? When I inquired about purchasing the IceLink I got a reply the next day. After I purchased it and have had constant problems with it no one from Dension will return my phone calls, my open tickets on their “support” site, nor my emails. Buyer beware. So far my experience has been: 1) They take your order and money, 2) Shut off all further contact!
Chris Williams

I bought the ICE Link Plus in December. Took me about an hour to install into my BMW and worked fine. . . .until the next day when I just saw CD – on the display. I can change tracks by unpluging the iPod and manually changing but steering wheel / head unit controls are unresponsive. The sound quality varies. I have loads of 96kbps files that, when the bass kicks in sound terrible, but all 128 upwards files are fine. When I had my Audi wiuth a cassette adaptor it was drawing analogue sound so there was no problem, it seems that the Dension draws directly from a digital feed, and so half my tunes are unlistenable. . . I have just unplugged it and plugged it back in (thinking there may have been some kind of short circuit), …. it worked again for about 3 hours (sound quality still sucked with half the tracks) then. . . CD – I was on a 5 hour journey, so the ignition was on and there was no way that the connections could have loosened. This has to be a fault with the hardware. This s u c k s. I was expecting something amazing and have now reverted to burning CD’s again.
John Pritt

I just want to update my comment. I’m still waiting for a response from Dension support…but in the meantime I contacted Dension France who told me (the same evening!) that it was probably the JVC changer protocol that was the cuprit. ALthough the head unit is a rebadged Becker, it seems it doesn’t use the Becker changer protocol. I swapped head units to a “real” Becker (a DTM) and everything now works fine: it is recognised as a CD-changer, I can hear it, I can control it. So, I’m happy again.
Willem H. Stapel

I’m still waiting for an answer i’m using a real Becker traffic pro bluetooth and i still doesn’t understand why is shouldn’t work so i’m thinking of a hardware problem
John Pritt

WIlliam, I agree that it sounds like a hardware problem. The 7945 Traffic Pro Bluetooth is compatible with the Silverstone CD Changer, and so I see no obvious reason why your Ice>Link doesn’t work. Have you tried it with any other Becker unit to test?
Willem H. Stapel

Just got an answer from Dension

“current ice>Link firmware (2.05 and earlier) has compatibility problem with certain BECKER head unit. The BECKER code is completely rewritten in the new 2.06 release and according to the test results works fine with BECKER head units now.

2.06 is still in beta test phase, but if you are interested and ready to help us with testing, we can give you the latest version and would be happy to see your feedback.

Best regards… Dension Support
John Pritt

Maybe this will help some people…Dension have just released a new version of the ICE>Link software (2.06). You can download 2.06 firmware from http://install.dension.com/updateil2.html These are the release notes:

2.06

Firmware upgrade recommended for the following car interfaces and users: – SONY – C2 + SONY (OEM headunits with Connects2 adapter) – BECKER – KENWOOD – MERCEDES – BLAUPUNKT – Alfa Romeo (Alfa 147, 156) – VW/AUDI – iPod Photo users – AUDI – VOLKSWAGEN

New features: – Double size display characters on iPod while displaying song informations.

Bug fixes: – Corrected menu acces with OEM HU + C2 adapters. The previous versions switched off ice>Link Menu after 2 seconds. – Fixed Kenwood and Mercedes freezing problem. With earlier versions the HU refused the ice>Link after some weeks. – Corrected Blaupunkt interface. Now compatible with DX-… navigation HU-s. – Fixed Blaupunkt communication interface. The previous versions froze at engine start. Now fully compatible with ALFA ROMEO 147 headunits. – Fixed Blaupunkt functional problems around track step. – Fixed VW/AUDI Pause problem at ignition/radio off. The previous versions sometimes left the iPod in play state after radio power off. – Modified SONY/BECKER communication interface. Now compatible with PORSCHE CDR- 220 (tested), and maybe with CDX-F5000 serie.

Known Bugs: – AUDI navi+ ignition on problem – “CD Check” message on new (2005) BMW headunits while track change.
optimind

Has anybody with a mini able to upgrade to 2.06? When I tried to upgrade it first sat there for a while and then displayed an error code to the screen. I tried it again and I keep getting error code 13. If I watch the track numbers go up on the headunit it stops at 34…
Steve Carlin

I just upgraded from 2.05 to 2.06 with no problem. I guess that doubling the text size on the iPod is what Dension meant by id3 tage support. At least now I won’t go blind or fumbling for the iPod while driving trying to see what is playing.

I remember it like yesterday: “we’ll have id3 v2 text support for the Mini before the end of the year” (two and a half months ago).

When will I learn never to bet on a software company’s promise. It’s like buying a tv from on those online “stores” that are all located in Brooklyn: here’s the price and your receipt until you “call to confirm”, then there’s the insurance, the warranty, etc.

This kind of crap does not advance the trustiworthiness of e-commerce.
Steve Carlin

I just upgraded from 2.05 to 2.06 with no problem. I guess that doubling the text size on the iPod is what Dension meant by id3 tage support. At least now I won’t go blind or fumbling for the iPod while driving trying to see what is playing.

I remember it like yesterday: “we’ll have id3 v2 text support for the Mini before the end of the year” (two and a half months ago).

When will I learn never to bet on a software company’s promise. It’s like buying a tv from on those online “stores” that are all located in Brooklyn: here’s the price and your receipt until you “call to confirm”, then there’s the insurance, the warranty, etc.

This kind of crap does not advance the trustworthiness of e-commerce.
SAM

Ive got a 2005 A3 s-line and would one of these kits installed. I have purchased the dension kit and a dasmount. Does anyone live in the UK who can fit this for me? willing to pay? Midlands, Manchester or Leeds is where i work so i am free to get to you.
Kurt

WHERE IS OUR SUPPORT FOR TAGS ON THE RADIO!?!?!?

This runaround by the company is just some straight up bs… I remember there being talk that the text worked on the 2005s, but they were fixing it on others.. well? where’s the code to make it work on 2005s???
Kurt

TAGS SUPPORT!! (But Beta Version)

Link: http://www.densionusa.com/x/index.php?option=content&task=view&id=413&Itemid=115

or go to http://www.densionusa.com and click on the support area… BMW text should be one of the options… I haven’t tested this yet though to see if it works on my 2005 mini…
Steve Carlin

Has anyone gotten the beta for id3 text to work? I just tried it with my ’05 MCS convertible with HK system (no NAV) with absolutely no luck. When I started playing the “text to radio” file and plugged it into the ice-link while the radio is on, it did not appear to trigger an update at all. After a second or two, the standard ice-link screen appeared on the iPod and music started playing.

Any thoughts?
Steve Carlin

Well, I just got a response from Zoltan at Dension USA. He says the beta will only work for cars with NAV. If you have the NAV, go to this site: http://www.densionusa.com/x/index.php?option=content&task=view&id=413&Itemid=115 and download the “text to NAV” materials and try it. I am going to try the others and NAV, too, even though I don’t have it.
Torfinn

I have had the Icelink plus with IPOD 40Gb installed for a couple of months in my A6 with Navi 2002. I have had problems with intermittent lockups on the unit from day one. However I feel that both support from Dension in Sweden and US have been great. They have responded to all mail and from fw 2.06 it is noted in the readme file that this bug is known. I have been offered a complete refund for my unit. I’m still waiting for next f/w release and hope they will solve the problem because this is a really great product. If anyone have experienced the same problem or have a solution please email me.
alfred

BECKER TRAFFIC PRO and ICELINK-PLUS

Are these compatible after firmware 2.06 upgrade?

Can anyone tell me?

If you have a BECKER TRAFFIC PRO, what was your experience with the ICELINK-PLUS ? Did it keep the ipod on even with the radio turned off?

* Please reply *
John Pritt

I have a Becker DTM, almost the same. I had problems with version 2.05 (disappearing connection) that seem to be resolved now with version 2.06. The actual update was very easy – less than 2 minutes and no problem. There still is a problem with traffic announcements. What I have noticed is that the radio cuts in at the start of an announcement and then returns to the iPod at the end– as it should, of course. The trouble is that the iPod does not pause at the beginning, only at the end! And doesn’t restart. Since I use the iPod gui, this isn’t a big issue for me anyway, as it’s easy enough to push the play button, but if you’re not using the iPod gui, then it’s a hassle. Dension say they are aware of it and that it should be fixed in a future release, but haven’t said which one, or when. I have seen one comment elsewhere that someone was having continuing problems with 2.06 (disappearing iPod, needing a reset of both the iPod and the head unit), but as far as I’m concerned, version 2.06 is much more stable and works.
Craig Cesman

I have just installed IceLink Plus in my new Alfa GT. Uses same radio as 147 – Bluapunkt 937 OEM.

Buttons 1-6 don’t work, the only way to get to the IceLink menu is up button (6 times) to CD06.

I assume because the car comes with a 10 disc changer not a 6, that this is the way it works.

Firmware std 2.07

Can anyone tell me which radio buttons do what?
Rich

I just installed the icelink plus in my 2003 Z4 3.0. I am getting a horrible whinning noise when I accelerate. It seems to be associated with the rpms. There is also some interference at all time that is most noticable between tracks. Does anyone know how to fix it? I am waiting for support to call me but after reading all of this I am not hopeful.
alfred

Thanks John for your reply

The problem I am having is the cradle charge does not turn off when the radio is turned off

The headunit is not communicating with the icelink unit to turn off?

Anyone else notice this problem?
John Pritt

Alfred, you can configure this from the Dension menu. You have three choices: - charge always when iPod is on, max 2 hours after ignition turned off - no charge - charge while ignition is on

It looks like yours is set to always charge (in theory it should switch itself off after two hours).
John Pritt

Rich, I think you’ll need to connect an earth wire to get rid of the noise. I’m pretty sure its one the loose wires attached to the Ice>Link, but can’t remember which one.
Steve Carlin

The attached is now on the already hard to find firmware update page: “Important notice !

Dear Customers, current ice>Link Plus models implement the full desired feature set already, therefore no generic firmware updates released in the future.

However we are comitted to continue our product support and to make bug fixes available if necessary.

Feel free to contact Technical Support if you have any issue.”

Sure sounds to me like they are telling their customers to take a flying leap when it comes to ID3 tage support. Whatever happend to alleged version 2.1?
John Pritt

I agree with you, Steve, that it looks like they are telling us to stop bugging them! On another site, however, I read that someone already has a version 2.10: the person had a problem with his Ice>Link and a Becker head unit that didn’t work properly when he receied traffic announcements. He returned it to his supplier, got it back, installed it, checked the version number…and it read 2.10. According to the vendor, 2.10 will be released to the general public…sometime. I also read about someone who had a version 2.07. So, someone, somewhere, does seem to developing upgrades at Dension. But noone seems to know how to get hold of them! Perhaps we should all write a form letter to Technical Support?
smartin

Mercedes Benz + ice>Link PLus + firmware 2.06 work OK , but with AUDIO10 CD dont work to enter in menu options of ice>Link
Maximo Yarritu

Hi,

I have an Alfa GT with a Blaupunkt 937. I’m thinking of buying an icelink so as to connect my ipod-mini. But I have some doubts I hove someone can explain me : 1.- Dension affirms that you can have as many playlists as you want. On the other hand you can only access to the first 5 playlists using buttons 1-5 or up/down of my radiocd. Is that correct ? 2.- The only way to access to the other playlist is to go into the icelink menu via button 6 and navigate using the ipod interface. Is that correct too ?.

Thank you very much.

Maximo Yarritu Arnaez Madrid – Spain

Alfa GT 1.9 JTD Distinctive
Steve Carlin

Could this be the holy grail? I was just wandering around the hopelessly disorganized Dension web site and found the folloiwjg link to a firmware update for ID3 text support for BMWs WITHOUT NAV:http://install.dension.com/updateil2b1.html. I am going to download and try tonight. Keeping fingers crossed.

Let me know if anyone else has any luck
Steve Carlin

It had to be too good to be true. The links to download the software from the page I referenced are empty. Thus, you can’t download either the zip or exe files. The download history link does show that it is not compatible with NAV systems.

These people are EVIL! Every time I think they are finally delivering on their 11/04 promise of ID3 support, they get my hopes up and then crush them. I have never dealt with a company so disorganized.
Scouser

Just you all on a search. Glad that someone else has Version 2.10.

I just bought a Plus and I thought I was going mad as all I can see for firmware version is 2.10. But I have prety much all the problems outlined here for pre 2.06 upgrade.

I have a Blaupunkt DX-R70 head unit and I keep loosing the menu when I turn the head off. I was about to upgrade to 2.06 thinking that the 2.10 I read was some other versioning. Now that I see someone else has a 2.10 I acn see I have the latest and greatest version. Except it is very flaky and requires me to entirely disconnect the IcElink adaptor at the power end to reinitialise it every time I switch the head unit off. Otherwise all I get is playlists and I can’t access the damn menu on either the head or the ipod in order to get to iPod UI. I give up!!
Steve Carlin

Well, the newest files are now there, but don’t work on my unit. I did the update and it now shows that I am running version 2B1 of the firmware. Unfortunately, not only does the access not work, but after I did the update, I lost the ability to access the ice-link set up menu entirely! I then tried to launch the text support file maually by going to genre/_config/menu/BMW text/text to radio and starting the text to radio file and then hooking up to the ice-link. It has no effect and the ice-link immediately starts playing music.

Let me know if anyone has any luck with this update, but be warned about loss of access to the ice-link menu.
ChrisW

Eureka, text display is working for me! 2.b1 firmware, Feb ’05 build, H/K audio.

See pics here, post #977.
JohnM

Am I missing something? I’ve just purchased a the ICE link Plus but it has only got the 2.02 firmware. Where can I get the latest 2.6 firmware from? The http://install.dension.com/updateil2.html link is useless….
John Pritt

Try this link, it has almost all of the different versions:

http://www.tomtek.de/cms/html/modules.php?op=modload&name=Downloads&file=index&req=viewdownload&cid=13

Hope this helps.
Fin G.

I could really do with some help! I have the icelink plus with 2.10 firmware. It’s connected to a VW Golf V head unit (RCD300).

My ipod is getting power from the head and I also get the Dension menu.

However, the head unit does not recognise the icelink as a CD changer. Also, the menu system on the ipod hangs whilst connected to the icelink cable.

I’ve tried to reset the head unit by (a) removing the fuse and (b) disconnecting the car battery but to no avail.

Seems that the head unit has an internal battery back-up (I’m not asked to re-enter my CD/Radio ID code), so I’m guessing that it’s not reseting.

I’m not keen to disconnect the cable as it’s almost impossible to reach.

Any suggestions would be appreciated.

Thanks, Fin…
Rob

I don’t know who to be more upset with, Dension or MINI USA.

Dension promised ID3 tags for 2005 MINI’s. I have an ’05 with a 10/04 build date and the firmware didn’t work. I wish they would get off it and either honor their commitment or offer refunds to those of us who were duped into believing they would follow through.

As for MINI USA, it seems they change the radio software every week so some ’05′s work with the Dension firmware upgrade and some don’t. The local dealers tell me they can’t upgrade the radio software, MINI USA tells me using the ice link voids my warranty. Even if you could get a software upgrade for your MINI radio, who’s to say it’d even work!
While the fact that Dension’s firmware is not working isn’t MINI’s fault, MINI, of all manufacturers, should know that we buy MINI’s for the ability to customize. Their unwillingness to assist in issuing a software upgrade is upsetting, particularly because they issue software upgrades for the engine management system from time to time. Heck, MINI, and many of its dealers, can’t even do a $0.99 fix for their notorious H/K passenger door speaker buzz. We end up having to do it ourselves after much complaining. Do we need to get a petition together and send it to Dension’s management and demand the ID3 tags?
Jake

Hi , Please help, I’ve got the icelink plus with v2.02 firmware. I’m trying to connect it to a VW radio navigation unit.

Problem 1: There are two wires (brown and orange, on the harnes, where do I connect them?

Problem 2: Connecting the unit (without these wires) have no response from the head unit (no shuttle found.)

Heeelp please? anyone please help.

Cheers
mark

I just had an IceLink+ installed in my BMW 523 which has a “business radio” I think. They told me it would work with the new firmware 2.B1. I went thru the installation steps but at the last step of selecting the text display function from the IPOD menu and getting the display on the headunit to select CD#2 to get the text display working it did not work. Despite trying to restart/reboot etc I now cannot even use the #6 button to get the IceLink menu on the Ipod. Basically come to a standstill. Then I found this site. Should I bother trying to get this sorted or just get them to take it back?

Thanks MG
Dan

I have the icelink plus with v2.04 firmware and have it connect to the trunk CD Changer on my BMW 2005 3-Series. I works fine for a while, but then eventually cuts out and no longer see’s a CD Changer connected. The only way to fix this is to disconnect all the cables, restart the car, and plug everything back in. Has anyone had this problem, or have any insight into a solution?

Thanks
Jorge

I have installed Ice Link Plus in my RCD 300 Golf V radio, but i canÃ‚Â´t see song information in the radio display, i only see track numer x, when playing the songs from my ipod. Anyone have idea obout what happen with my radio?, thanks…
Dimi

The orange cable goes to the illumination wire of your dashboard.. for brown cable I have no idea, but I really need to know too.
John Pritt

Re: the coloured wires, isn’t the dark brown one an earthing cable to be connected, for example, to the radio’s chassis or cage?

Also, if running v2.02, really suggest you look to upgrade to the latest version.

As for displaying song information, doesn’t this depend on the radio’s ability to display text? And if so, then I think that the text option has to be set in the radio’s menus, which should be explained in the radio user manual.

Good luck!
Mark

It seems so many have been having trouble with their Ice links.

I too have been having woes, my unit was working fine in my 2004 mini S. But I suppose my greed for text display got the best of me. My tries at firmware upgrade failed, and now I can’t even use my I pod in my car! I worked with Tom at Dension, but after two emails he stopped replying. I’m going to send him this link just to see our satisfaction.

It’s too bad its as promising piece of hardware but as for now it’s just a piece!

Here’s hoping we all get some satisfaction.

Mark
Dennis

Hi, all!

I just bought an Ice>Link Plus with f/w 2.05. Like Rich (above), I get a nasty whiny engine noise. John Pritt wrote about connecting the ground wire as a solution (also above).

Does this really work to fix the problem? If so, which wire is the ground wire?

If anyone has a solution for the engine noise problem, please post…

Thanks very much! Dennis.
Dennis

Me again. I found on another forum that Dension has an official fix for the engine noise/whine for BMWs. Call their tech support and ask for the “BMW TRUNK EXTENSION CABLE REPAIR” in PDF form.

They’ll email you the document right away. The fix is pretty simple–it involves gently popping open the 6-pin connector to move the black ground cable to a different pin position.

NO nasty splicing and NO need for ground loop isolators or noise suppressors.

I have successfully upgraded my Ice>Link to firmware 2.B1, which makes full use of the headunit’s display for all Ice>Link menus and song information.

Here’s one VERY HAPPY Ice>Link customer.

Dennis.
http://www.gadget-and-gizmos.co.uk Richard Walker

There’s a lot of bad press with respect to the Dension. However, I think some of the comments are very unjust.

BMW have had a very bad two years with respect to electrical faults and a lot of these problems are purely down to BMW and not Dension.

Also having the unit fitted incorrectly is also a common cause of problems. My advise is use UniCAR to fit them…they are the UK’s authorised fitting company for Dension.

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